Manage your Crimpd+ Subscription

How to manage your subscription to Crimpd+

Crimpd+ memberships are billed monthly and can be canceled or paused at any time. Memberships are managed directly through either Google or Apple, depending on your mobile device.

Apple (iOS) Users

iOS users can access their Crimpd+ membership by following these steps:

  1. Open the `Apple App Store` app
  2. In the top right corner, select your `profile` picture, followed by the `Subscriptions` link
  3. Tap your selection for Crimpd under the "Active" section, followed by `Cancel Subscription`

Upon cancellation, you will retain access to Crimpd+ for the remainder of the subscription term, and upon renewal, your account will automatically be converted back to the free version of Crimpd.

Android Users

Android users can access their Crimpd+ membership by following these steps:

  1. Open the `Google Play` app
  2. At the top right, tap the profile icon
  3. Tap `Payments & Subscriptions`, followed by `Subscriptions`
  4. Select your Crimpd+ subscription
  5. Tap `Cancel Subscription`

Upon cancellation, you will retain access to Crimpd+ for the remainder of the subscription term, and upon renewal, your account will automatically be converted back to the free version of Crimpd.

Frequently Asked Questions

Will I still be able to access my past Training Plans?

Previously purchased Lattice Training Plans can still be accessed without an active Crimpd+ or Lattice Training Plan membership. Any previously created Crimpd+ training plans will still be stored on the Crimpd servers, but a valid Crimpd+ membership is required to access them.

How can I request a refund?

If you accidentally purchased Crimpd+, or the service did not meet your expectations, you may request a refund within 48 hours of purchasing.

iOS

iOS users must request a refund directly from Apple by following these steps:

  1. Open the receipt Apple sent to your email address upon purchase. This should be titled `Your receipt from Apple.`
  2. In the receipt body, select the `Report a Problem` link where the Crimpd+ purchase is listed.
  3. In the `Choose Problem` drop-down list, select `I'd like to request a refund`.
  4. An Apple support representative will review your refund request and typically will process the refund within 48-72 hours.

Please note, Apple is the sole arbitrator for refund approvals and rejections. Refunds for iOS users cannot be processed by Crimpd Support.

Android

Android users may either request a refund directly from Google or by contacting Crimpd Support at support@crimpd.com.

  1. Open the `Google Play` app
  2. Tap `Menu > Account > Purchase History`
  3. On the order, select `Request a refund or report a problem` and choose the option that describes your situation.
  4. Complete the form and note that you would like a refund.
  5. You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to 4 business days.